Shipping Policy

At ChicLuxe Store, we deliver your premium fashion selections with the same care and attention to detail that goes into crafting our Luxe Suiting collection. Should any item not meet your expectations, our streamlined returns process ensures resolution with the sophistication you expect from our curated collections.

Shipping Information

Returns & Exchanges

We accept returns within 15 days of delivery for most items in original condition with tags attached. As with our Performance Suiting fabrics, some exceptions apply.

The ChicLuxe Returns Process

Step 1: Initiate Your Return

Within 15 days of receiving your order, email our concierge team at [email protected] with:

• Your order number
• Item(s) you wish to return
• Reason for return
• Whether you prefer refund or exchange

Step 2: Receive Authorization

Within 1-2 business days (with the efficiency of our same-day order processing), you’ll receive:

• A prepaid return label (for US returns)
• International return instructions (if applicable)
• Detailed packing instructions

Step 3: Ship Your Return

Pack items with the same care we use for our delicate jumpsuits:

• Use original packaging when possible
• Include all tags and protective covers
• Affix the provided return label
• For exchanges, clearly note your requested size/style

Step 4: Processing Your Return

Once received at our Austin headquarters, we’ll process your return within 3-5 business days with the precision of our Petite Tops tailoring team.

Refund Information

Your refund will reflect the same attention to detail as our signature blouses:

• Timing: 5-10 business days after we process your return
• Method: Original payment (credit cards via Visa/MasterCard/JCB or PayPal)
• Amount: Item cost minus original shipping (unless return is due to our error)

Note: International refunds may take additional time depending on your bank.

Exchanges

Exchange your denim selections or dress styles with ease:

• Select your preferred size/style in your return request
• We’ll ship the new item once we receive your return
• Price differences will be charged/refunded as needed

For faster service, consider placing a new order and returning the original item.

International Returns

For our global clientele (excluding certain Asian and remote areas):

• Return shipping costs are the customer’s responsibility
• Use the carrier specified in your return authorization
• Mark the package as “Returned Goods” to avoid customs fees

Damaged or Defective Items

Should any item arrive with flaws (as rare as imperfections in our Ponte Pants):

• Contact us within 48 hours of delivery
• Include photos of the issue
• We’ll arrange free return shipping and immediate replacement