At ChicLuxe Store, we take as much care with your returns as we do with crafting our Luxe Suiting collection. Should any item not meet your expectations, our streamlined returns process ensures resolution with the same sophistication you expect from our premium denim and dress collections.

Our Return Policy

We accept returns within 15 days of delivery for most items in original condition with tags attached. As with our Performance Suiting fabrics, some exceptions apply (see below).

Non-Returnable Items

To maintain quality standards like those of our Foundation Base Layers, these items cannot be returned:

  • Final sale items (clearly marked)
  • Personalized or altered garments
  • Items without original tags or packaging
  • Foundation garments (for hygiene reasons)

The ChicLuxe Returns Process

Step 1: Initiate Your Return

Within 15 days of receiving your order, email our concierge team at [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer refund or exchange

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Body:
Dear ChicLuxe Concierge,

I would like to initiate a return for my recent order (#[Order Number]).

Item(s) for return: [Product Name, Size, Color]
Reason for return: [Please specify]
Preference: [Refund to original payment method / Exchange for (specify size/style)]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]

Step 2: Receive Authorization

Within 1-2 business days (with the efficiency of our same-day order processing), you’ll receive:

  • A prepaid return label (for US returns)
  • International return instructions (if applicable)
  • Detailed packing instructions

Step 3: Ship Your Return

Pack items with the same care we use for our delicate jumpsuits:

  • Use original packaging when possible
  • Include all tags and protective covers
  • Affix the provided return label
  • For exchanges, clearly note your requested size/style

Step 4: Processing Your Return

Once received at our Austin headquarters, we’ll process your return within 3-5 business days with the precision of our Petite Tops tailoring team.

Refund Information

Your refund will reflect the same attention to detail as our signature blouses:

  • Timing: 5-10 business days after we process your return
  • Method: Original payment (credit cards via Visa/MasterCard/JCB or PayPal)
  • Amount: Item cost minus original shipping (unless return is due to our error)

Note: International refunds may take additional time depending on your bank.

Exchanges

Exchange your denim selections or dress styles with ease:

  • Select your preferred size/style in your return request
  • We’ll ship the new item once we receive your return
  • Price differences will be charged/refunded as needed

For faster service, consider placing a new order and returning the original item.

International Returns

For our global clientele (excluding certain Asian and remote areas):

  • Return shipping costs are the customer’s responsibility
  • Use the carrier specified in your return authorization
  • Mark the package as “Returned Goods” to avoid customs fees

Damaged or Defective Items

Should any item arrive with flaws (as rare as imperfections in our Ponte Pants):

  • Contact us within 48 hours of delivery
  • Include photos of the issue
  • We’ll arrange free return shipping and immediate replacement

ChicLuxe Concierge Service

For any questions about returns or exchanges, our Austin-based team provides personalized assistance with the attentiveness of our in-store experience. Contact us at [email protected].

Because your satisfaction matters as much as the drape of our Midi & Maxi Dresses.