Welcome to our FAQ section, designed to make your ChicLuxe experience as seamless as our liquid jersey dresses. Below you’ll find answers to our most commonly asked questions about our premium fashion offerings, global delivery, and effortless shopping experience.

About ChicLuxe Store

Who is the ChicLuxe customer?
Our target customer is the style-conscious professional woman who values both quality and convenience. Whether you’re a busy executive needing polished suiting, a fashion-forward mother preparing for special occasions, or simply someone who appreciates premium clothing without luxury markups, ChicLuxe is designed for your lifestyle.
What defines ChicLuxe’s style?
We specialize in sophisticated, versatile wardrobe essentials with a contemporary edge. Our collections blend timeless elegance (like our Everyday Suiting and Ponte Pants) with modern trends (such as Bootcut & Flare Jeans and Midi Dresses). The aesthetic is polished yet effortless – think boardroom to dinner party with just a few strategic pieces.

Product Questions

What are ChicLuxe’s signature products?
Our denim collection (including ComfortDenim and New Denim lines) and suiting options (from Everyday to Luxe Suiting) are customer favorites. We’re also known for our versatile dresses (Shirt Dresses, Casual Dresses) and perfectly tailored bottoms (Ponte Pants, Casual Pants).
Do you offer petite sizing?
Yes! We proudly offer Petite Dresses and Petite Tops designed specifically for our 5’4″ and under customers. These pieces maintain all the quality and style of our regular collection with proportion-perfect tailoring.
How do I choose the right size?
Each product page includes detailed measurement charts and fit notes (e.g., “runs small” or “relaxed fit”). For suiting and denim, we recommend consulting these carefully. When in doubt between sizes, our customer service team at [email protected] can provide personalized recommendations.

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) as well as PayPal for secure checkout. All transactions are encrypted for your protection.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption and never store your full payment details on our servers. You can shop with complete confidence at ChicLuxe Store.
Can I modify or cancel my order after placing it?
To ensure speedy processing, we begin preparing orders immediately. If you need to modify or cancel, please email [email protected] within 1 hour of ordering with “URGENT: Order Change” in the subject line. We’ll do our best to accommodate your request.

Shipping & Delivery

What are my shipping options?
We offer two premium delivery services:
– Express Shipping ($12.95): Via DHL/FedEx, arrives 10-15 days after shipping (1-2 day processing)
– Free Standard Shipping: On orders $50+ via EMS, arrives 15-25 days after shipping
Do you ship internationally?
Yes! We proudly offer global delivery (excluding some remote areas and parts of Asia). International customers love our hassle-free customs process – like Priya from London who received her ComfortDenim jeans faster than expected!
How can I track my order?
You’ll receive a tracking number via email once your order ships. Use this for real-time updates on your package’s journey to your doorstep. Our customers particularly appreciate our accurate tracking – like Sarah, the Chicago lawyer who knows exactly when her suiting pieces will arrive.
What’s your order processing time?
Orders are processed within 1-2 business days. For time-sensitive orders, place by 12pm EST for same-day processing. Pro Tip: Combine multiple items in one order to maximize value – our pieces mix and match beautifully!

Returns & Exchanges

What’s your return policy?
We offer 15 days from delivery to return items for a refund (excluding original shipping costs). Items must be unworn, with tags attached, and in original packaging. Our protective packaging makes returns just as effortless as delivery.
How do I initiate a return?
Email [email protected] with your order number and items you wish to return. We’ll provide a prepaid return label and instructions. Returns typically process within 5 business days of our warehouse receiving them.
Do you offer exchanges?
Currently, we process returns and new orders separately for the fastest service. Simply return the original item (following our return policy) and place a new order for your preferred size/color. This ensures you receive your correct item as quickly as possible.

Contact & Support

How do I contact customer service?
Our Austin-based team is happy to help at [email protected]. We typically respond within 24 business hours. For faster service, include your order number and specific question in the subject line.
Where is ChicLuxe located?
Our headquarters is at 1827 Valley Lane, Austin, TX 78701, but we serve fashion-forward customers worldwide (excluding some remote areas and parts of Asia).

Still have questions? Shop now and experience affordable luxury delivered – because you deserve to look and feel fabulous without the wait. Our team is always here to ensure your ChicLuxe experience is as flawless as our collections.